Account

• What score do I need on an Exam to pass?
• Why can't I access my course's Exam?
• I didn’t pass my Exam. Now what?
• I use America Online (AOL). Why do some of the graphic images look blurred or distorted?
• Why haven't I gotten any emails? How can I white list your email so I will receive them?
• How do I Create an Account and Register?
• What is my username?
• What if I forgot my password and I no longer have access to the email account on file?
• How do I register for courses or events?
• Where can I get a copy of my certificate(s)?

TroubleShooting

• Why is my progress not tracking correctly?
• I have used the courses at work and at home. At work, everything looks great but at home the graphics look strange. Why is there a difference?
• What is My Transcripts?

Profile Preferences

• How do I update my Profile information?

Password

• I forgot my password what do I do?
• How do I Login?

Policies

• What is your privacy policy?
• Where can I find terms and privacy information?